TERMS & CONDITIONS

Refunds

Unfortunately, as flowers are perishable, we are unable to replace/refund flower orders due to a simple change of mind. If there is a problem with the quality of flowers sent or received, we would appreciate a phone call immediately (within 24hrs). This is not what we wish for and pride ourselves on our premium flowers and their great quality. 

If the order is cancelled with more than 24hrs notice prior to the delivery date of the items, a new delivery date will be organised or a refund will be provided. Please note, weddings and events have specialised terms & conditions regarding cancellations.

Substitute

Please allow for changes, availability of flowers depends on time and seasons. Our range of stunning blooms and foliage are carefully selected by our professional team of florists with freshness, quality and value in mind. Where needed, substituted blooms will be used at our discretion in order to reflect the same style and colour of pictured designs. If a particular flower is of personal significance, please call the friendly team at Flourish Eclectic to ensure availability.

Alcohol

To purchase any alcohol, add on, or hamper containing alcohol you must be over the age of 18 years and the receiver must also be over the age of 18years. Proof if ID maybe asked to be provided.

Delivery orders containing alcohol will not be left unattended and any redelivery cost will be at the customers expense.  Alcohol will only be delivered as an add on product on selected designs or where pictured inclusive of gift hampers.